We’ll help you make it right.

Made especially for your slower hours

Each piece is made just for you. We do not accept returns or exchanges for a change of mind or a size or color selected incorrectly. If your order arrives damaged, defective, misprinted, or different from what you ordered, we’ll help make it right.

A problem with your piece?

Email us as soon as you notice an issue, within 30 days of delivery. Include your order number, a short description, and clear photos of the whole item and the problem. If several pieces are affected, show them together where possible. Keep the packaging until we have reviewed your report.

For help, write to support@wearslowhours.com with your order number. Please never email payment-card details.

How we make it right

Once we confirm a production fault, shipping damage, or an incorrect item, we’ll arrange a replacement at no cost or refund the amount paid for the affected item, including applicable tax. There is no return-shipping charge for a covered issue, and you do not need to send the faulty item back. Please contact us before mailing anything.

Approved refunds go to your original payment method. Your bank determines when the credit appears. For a discounted or bundled item, the refund is based on what you actually paid for that item.

Choosing your size and color

Take a moment with the product’s size guide and your chosen color before checkout. Each piece is printed after you order, so we cannot offer size or color exchanges when the correct item was supplied. If we sent something different from your order, the problem-with-your-piece process above applies.

If your parcel hasn’t found you

If the estimated delivery date has passed, contact us promptly and no later than 30 days after that date. We’ll check the tracking and delivery details. A confirmed parcel lost in transit qualifies for a replacement or refund. If tracking says delivered, check with your household, neighbors, and carrier, then contact us so we can investigate; a replacement is not automatic.

An address that needs a little correction

Let us know immediately if your delivery address is wrong. We’ll try to help while changes are still possible. If a parcel is returned because the address you supplied was incorrect or it was unclaimed, an additional shipping charge may apply. We’ll explain any charge before arranging another shipment.

One place to ask for help

Slow Hours is your point of contact. We work with our production partner, Printful, to resolve fulfillment problems, so you do not need to open a separate claim with them.

This policy applies to orders from wearslowhours.com and does not limit any rights you have under applicable consumer law.